Datasouth

Businesses recognise the necessity for a stable and reliable network infrastructure with ongoing proactive maintenance of their Information Technology resources. All businesses have differing support requirements dependent on their specific business processes, so a “one solution fits all” offering is often inappropriate and the most common failing with IMT support.

Datasouth understands this and can assist in determining a customised support contract designed to minimise potential business risk.

These solutions may include:

• Regular systems heath checks and recommendations.
• Guaranteed engineering response times, based on event status.
• Maintenance of a software licensing registry.
• Provision of loan hardware when core network components fail.
• Preferential hourly rates.
• Consultation as it relates to the maintenance of the core of the network.
• Automated alerts from the Datasouth Call Centre in relation to new high risk virus/security threats.
• Dedicated engineering resource delivering activity oversight and reporting to ensure the ongoing integrity of the network and systems.
• Financial year end planning advice with IMT capital expenditure.
• 24 X 7support availability for clients who operate continuously.
• Strategic network planning and security analysis.
• Development of strategic and governance policies and requisite documentation.